Account & Data Deletion
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You can delete your InnerWize account, and the personal data that goes with it, whenever you like. You can do it yourself in the app, or ask us to do it for you by email.
Delete your account in the app
On iPhone, iPad or Android:
- Open the InnerWize app and log in.
- Go to your Profile.
- Tap Delete my account.
- Confirm that you want to delete it.
Removing the app from your phone does not delete your account, so please use these steps first.
Ask us to delete it by email
If you can’t get into the app, write to info@innerwise.ai from the email address you use for InnerWize, with the subject “Delete my account”. We may ask you to confirm the request before we act on it, so that no one else can close your account. We reply within 72 hours and let you know once it is done.
What we delete
- Your account and profile, including your name and email address.
- Everything you have added in the app, such as check-ins, reflections, journal entries and assessment results.
- Your settings, reminders and progress.
We delete or anonymize this data within 30 days of your request. Anonymized data can no longer be linked to you.
What we keep, and for how long
We keep only what the law requires, such as basic transaction records, and delete it once that duty ends.
Subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Please cancel it in your Apple or Google account settings so that you are not charged again.